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Payment:
Payments may be made through Google Checkout or Paypal. For orders by mail, payments may be made by Cashier's Check, Personal Check or Money Order. If paying by any of these methods, please allow 10 days for check or money order to clear before receiving your order. You will be notified by email once the payment has cleared and when you can expect your order to arrive.
Shipping Information:
We do combine shipping. You will save shipping cost.
When you order multiple items at once, we will try to pack all the items together in one package, such as USPS Flat Rate Envelpe or Flat Rate Box, if they are possible. In this way, you do not need to spend duplicated shipping fee for multiple items. When you are checking out, maybe you will see a higher shipping fee (depends on the total weight and volume of all the items), please just check out and make payment to complete your order. We will fairly refund your extra shipping fee after we pack and ship your order.
We do prompt shipping in 1 business day after your order is completed and your payment is cleared. We do good packing for your shipping package, and usually use USPS priority mail or first-class mail service with package delivery confirmation number for small package shipping. According to our long time experience, USPS service is very reliable with flat shipping rate. For bulk shipping, we usually use UPS ground or Fedex ground shipping. For rush order and express shipping, please contact us. Shipping companies usually cover some amount of shipping damage or lose. Shipping insurance is optional, but is recommended, especially for high value product.
Please make sure that you provide us sufficient and/or accurate shipping address information, we will make your shipping label with the exactly same shipping address as which originated from your specific notification or your paypal account. It is your own responsibility for any shipping result if you did not provide sufficient and/or accurate shipping address. We always try our best to check the sufficiency and accuracy of every buyer's shipping address, if we can find any question for your shipping address, we will contact you as soon as possible, but sometimes it is very hard for us to do that for you, especially for international shipping address. So, again, please double check your shipping address when you are ordering.
Refund and Returns Policies:
We guarantee product's identity, quality, and quantity. If we send you product which does not conform to its identity, described quality and quantity, we do all our best to remedy, or offer full return, and 100% money back to you. Would you please check the product immediately when you are receiving the shipping package, and let us know immediately if there is any issue. Any full return subject to our verification and approval first. For quality assurance, we never re-sell any returned product for any reason. All returned product will be properly disposed. We do not accept return for so-called "no efficacy", "bad taste", "shipping damage"... so, if you are not familiar to the product which you are intending to order, we suggest you try a smaller packing size first.
* The information provided on this site is for general information and knowledge purpose, not a health care professional advice. Please read the whole description carefully, and consult your doctor and/or pharmacist, before you decide to order for yourself direct consumption. Pregnant or lactating women, diabetics, hypoglycemics, and people with known medical conditions and/or taking drugs, should consult with a licensed physician and/or pharmacist prior to starting any supplementation program. Disclaimer: These statements have not been evaluated by the Food & Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
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